1.   What do I do if I press my personal help button accidentally?
Just tell the Response Centre you are OK when they call out to you over the Lifeline speaker.

2.   How do I know if my equipment is working properly?
Since we design and manufacture the equipment ourselves, we know that it is extremely reliable. However, we still encourage our clients to test their system once a month. Simply press your personal help button and let the Response Centre know you are just testing your equipment. If there are any problems, notify us right away and we will immediately address the problem.

3.   Will my Lifeline service work if I am on the telephone?
If an extension phone is off the hook or in use, your Lifeline service will not work without a special alarm interface coupler jack in place. Call us for more information about these special coupler jacks.

New alternative telephone services provided via the internet (e.g. broadband or VoIP) are not always reliable and present a risk for failed transmission of your Lifeline signals. We recommend that you do not hook up your equipment to this kind of service.

3.   What should I do if I am going away?
If you are going away (vacation or hospital) just press your personal help button and tell our Response Centre how long you’ll be away.  Upon your return, press your help button and let us know you are back home.

4.   Should I clean my equipment?
You can wash your waterproof help button with warm water and mild liquid soap. Rinse well and dry with a soft cloth. If you accidentally send in an alarm while washing, simply tell our Response Centre that you are OK when they call out to you over the Lifeline speaker.

5.   What should I do if I move?
It is very important that your personal information (name, address, phone number) and your Responder contact information is up-to-date. Call us at 956-6777 (or toll free at 1-888-722-5222) with any changes.